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frequently asked questions board made to look like a road sign

Sightseeing Tours, Minibus Hire, and More, in Kendal and Across Cumbria

Want to find out more about the exceptional services on offer at Airport Services UK Ltd? Why not check out our carefully selected FAQs below? We are a private hire taxi company established in 1985 and we provide a range of services that include taxi hire, airport transfers, and sightseeing tours.


We are based in Kendal we offer 24/7 services across the South Lakes area. If you have any questions that aren't covered, or you'd prefer to chat to our team, please call us on 01539 724658 or use the form provided. Further contact details can be found on our contact page.

Contact Us For A Quick Quote

Please give us as much info as you can and we will respond in 24 hrs or less.

  • Where will I be collected?
    We will collect you from any address you specify when you book with us - eg: home/work/hotel.
  • Can I speak to the driver in advance of pick-up?
    You will receive by email and text a message with the drivers mobile number and vehicle details 24 hours before travel. Please feel free to text or call the driver to discuss the booking, especially with instructions on how to find you, if required. Most of our drivers also use which is a brilliant tool for pinpointing addresses.
  • Can I request multiple pick-ups and drop-off’s when I book?
    Yes - we usually allow for up to three addresses in the same town included in the price, any extra may incur a charge. Any extra pick-ups in different town/village will also be charged. All pick-up drop-off locations must be confirmed at the time of booking.
  • When will I arrive at the airport?
    Our aims is to get you to the airport for the opening of your flight check in. The check-in opens 2 hours before the flight for European destinations and 3 hours before for long-haul destinations. We will suggest a pick-up time that should allow plenty of time to get to the airport, we do also like to allow extra time in case of traffic flow and other unforeseen incidents.
  • Can I arrange to arrive early at the airport to take advantage of the lounge?
    Yes – just advise our staff when making the booking by phone or email and we can factor in the time to allow you to do so.
  • Can I choose a hotel drop off, if travelling the evening before my flight?
    Yes - there are many instances when prebooking a hotel and arriving the night before eases the pressure of travelling. Please let our staff know when making your booking and specify the hotel address as your drop off.
  • How will the driver find my address?
    If you are concerned about the driver finding you, particularly in rural areas, then please feel free to contact him once you have received your ‘driver details’ (24 hours prior to travel via text/email). You can also give instructions when making a booking and we can add these to your booking. We also use
  • On my incoming journey, how do I locate my driver at the airport?
    24 hours prior to your arrival in the UK, you will receive a text and an email with your drivers details on. This will confirm the meeting point at the airport where the driver will collect you and the driver’s mobile number. If you are unable to locate your driver at the meeting point, just give them a quick call.
  • Will there be other people travelling with me/my group?
    You will normally be travelling in your own group – however, there may be occasion when we have multiple customer groups in the same vehicle, particularly if arriving on the same flight. We aim for but are unable to guarantee exclusive travel.
  • What vehicle will I be travelling in?
    Our fleet of cars are mainly Skoda Superbs - comfortable and roomy for up to 4 passengers with good legroom and luggage space. For larger parties, we have 8-seater Renault Trafic Minivans.
  • Additional luggage?
    Large/unusual luggage such as skis, snowboard, bike boxes, golf clubs, fishing rods etc. are subject to extra charges and must be mentioned at the time of booking.
  • How far in advance can I book my airport transfer/s?
    We take bookings from 2 months in advance of travel. Please phone the office at any time to get a quote (the quote is always given on current rates and is subject to change).
  • Are the prices time-dependant?
    Yes, prices differ depending on flight times, journey times, number of passengers travelling and the collection/pick up address/s.
  • How to pay?
    We Ask for a 20% non-refundable deposit to secure your booking, the balance is due 14 days prior to the journey. We take payment over the phone with a credit or debit card with online options soon available.
  • Do we provide car seats for children?
    We are no longer able to provide booster/child seats for children, however we able to securely store your own booster/child/baby car seats at our premises between your journeys. It is the parents/guardian/s responsibility to secure children travelling with them into their seat within the vehicle.
  • Do we provide car seats for babies?
    We do not provide car seats for babies or children – please see above.
  • Distance transfers other than airports?
    ?ASUK Ltd specialise in long distance journeys - we transport customers to cruise terminals, distance hospital appointments, to visit family at a distance, we will consider any distance journey within the UK.
  • Stag/Hen parties or race meetings?
    We are unable to offer local taxi services and do not allow alcohol consumption on our vehicles.
  • Experienced drivers?
    All ASUK Ltd drivers are Private Hire Licensed with Westmorland and Furness Council, this involves having to pass a Local Knowledge Test, a Practical Driving Test, obtaining a DBS and passing a medical. Most of our drivers have been with us for a number of years and are very experienced in carrying passengers to their destinations safely and on time.
  • Your booking confirmation:
    Our driver will have all your details, however, having a copy of the information on your phone or a hard copy is encouraged.
  • Seat reservations:
    We operate our seating on a first come, first served policy for choice of seat. If you need a specific seat for health reasons, please speak to your driver who will try to accommodate your request.
  • Accessibility requirements:
    With advance notice we can cater for walkers and foldable wheelchairs – however, this may dictate that the vehicle must be an 8-seat minibus.
  • Driver language options:
    all ASUK Ltd drivers speak English.
  • Acceptance of our terms and conditions:
    We take payment of the non-refundable deposit to secure booking as acceptance of our full terms and conditions please see here

Get In Touch With Airport Services UK Ltd And Arrange Your Minibus Hire, Sightseeing Tour Or Taxi From Kendal Today

For a hassle-free service from a 5* rated team, call Airport Services UK Ltd during office hours on 01539 724658 or send us an email.

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