Mintsfeet Road South
Mintsfeet Industrial Estate
Kendal, Cumbria. LA9 6ND

Tel: 01539 724658
Email: info(at)airportservicesuk.co.uk

Pick Up Procedure

Outward Journey

Passengers will be picked up at their home address or their chosen pick up point (we ask the customers to be contactable by phone, as the driver may need to contact them prior to pick up. In the event the driver is more than 10 minutes late, the customers are asked to contact the office on 01539 724 658. Out of hours this number is manned by a Duty Manager, for emergencies, contact the office number and select option 1, if you are awaiting immediate collection. This will transfer you directly to the Duty Manager.

When making the booking customers should allow plenty of time for their travel to the airport. Any pick up time given to the customer is an advisory time or may be the only remaining time available on that date. We cannot be held liable for any adverse conditions that may delay your arrival at the airport.

Customers must be ready at the agreed collection time as the vehicle may be collecting other passengers and may be unable to wait.

Please note the transfer is not for exclusive travel and the vehicle may call to collect other passengers en route to the airport. Prices are per person, per seat.

Return Journey

Drivers monitor the airport websites and will meet passengers 45 minutes after the scheduled flight arrival time, this usually allows enough time to disembark, collect luggage and clear through customs. The driver will meet you at the nominated collection point (as shown below), with a board showing your name and destination. If you have provided a mobile contact number, we ask that you switch this on once you are in the arrivals hall to enable the driver to contact you if needed.

For larger parties of over 8 passengers the driver will leave 1 hour after the scheduled flight arrival time before coming into the terminal.

If you are struggling to locate your driver, please contact the duty manager on 01539 724 658. Out office hours, select option 1 and you will be transferred to the Duty Manager.

If customers have not arrived in the arrival lounge after 1 hour, the driver will page them from the Information Desk and again after a further 15 minutes. If there has been no contact from the customers after this time, the driver will leave the airport. Therefore we advise that should you envisage being delayed in baggage reclaim, lost luggage or customs that you contact the office on 01539 724 658.

There are unforeseen circumstances where the standard pick up procedure may not be possible. On occasion there maybe hold-ups on the motorway, caused by traffic, roadworks or accidents that may mean we are unable to collect customers as per our usual collection procedure. We do ask that you take this into consideration and be assured that we always aim to give the highest standards of service.

We monitor your flights, for collection from the airport, on the airport website. As this information is supplied by a third party and is based on the best information available, Airport Services UK Limited cannot be held responsible for its accuracy and no reliance shall be placed upon the information. It is therefore important that users check the accuracy of the information with the relevant tour operator.

Collection Points

Manchester collection points

Terminal 1 – WHSmith

Terminal 2 – Spar Shop

Terminal 3 – Currency Exchange Bureau

Liverpool collection point

Please meet in the Short Stay Car Park opposite the terminal. The driver will try to contact you by mobile phone.

The Company retains the right to change its Pick Up procedure without notice.

Delayed Flights

We ask that you contact the office as soon as you are aware of any delay to your flight. Drivers do monitor the airport website, however they will only watch the flight the passengers are due to arrive into, and not any previous connecting flights.

If the flight the customer has asked us to meet is delayed, we will aim to meet the flight as promptly as possible.

If the flight is more than 4 hours late the company would appreciate it if the customer would contact us to inform us of the estimated new time of arrival. If the flight is more than 4 hours late the company cannot guarantee to meet the customer under its normal policy, but will endeavour to monitor your flight and meet it as soon as is reasonably possible.

In the event that a customer's inbound flight is cancelled or redirected to another airport, then the journey will be deemed as cancelled and cancellation terms will apply. We are able to issue a letter to your insurance company to help you reclaim any loses from your insurance company.

In the event of a delay, amendment or cancellation, please contact the office by telephone on 01539 724658.

Flight Cancellations

In the event of a flight being cancelled, we ask that you contact the office as soon as possible to avoid a driver travelling to the airport unnecessarily. We will do our utmost to accommodate your new travel arrangements; however an additional charge may be incurred.

We will always endeavour to meet your new requirements; however we cannot give a guarantee.

In the event that we are unable to meet the replacement flight, then the journey will be deemed as cancelled and cancellation terms will apply. We are able to issue a letter to your insurance company to help you reclaim any loses from your insurance company.

Missed Flights

In the event of a missed flight or connection if the driver has already left for the airport, an additional charge will be incurred. We will always endeavour to meet your new requirements; however we cannot give a guarantee.

Liverpool airport car parking
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